At Desert Roots Salon, we value both our clients’ time and our own. To ensure a smooth scheduling experience, we require new clients to a non-refundable 25% deposit of the services being scheduled and a valid card on file to uphold our cancellation policy.
We strive to maintain a fair and consistent policy for all clients.

Deposits & Card on File
New clients are required to submit a non-refundable 25% deposit at the time of booking.
A valid card on file is required to uphold our cancellation and rescheduling policies.

Online Booking Policy
When scheduling an appointment online, a 25% non-refundable deposit is required to secure your appointment. Clients will also be required to place a card on file in order to comply with our cancellation and rescheduling policy.

Rescheduling and Cancellation Policy
To reschedule or cancel your appointment, we require 72+ hours’ notice to avoid a fee.

• Any appointment canceled or rescheduled 48–24 hours prior to the scheduled service will be charged 50% of the service price.

• If a 25% deposit has already been paid, only the remaining balance to equal 50% of the service price will be charged.
• Same-day rescheduling, cancellations or no-shows will be charged 100% of the service price.
• No-shows will be charged 100% of the service price and will require a 50% deposit for future bookings

Appointment Reminders
Reminder texts or calls are a courtesy.
Lack of response is not considered a cancellation.
All cancellations or rescheduling requests must be made directly by phone or email.
Phone: 505-312-8245
Text: 505-312-8245 
Email: desertrootssalon@gmail.com

Our Commitment

We understand that life happens and appointments may occasionally need to be missed. These policies exist to respect our stylists’ time and to maintain fairness for both our clients and team. We truly appreciate your understanding and cooperation.

Thank you!